Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Shipping and billing addresses
• Payment information (processed securely via Stripe/PayPal)
• Photos you upload for Pet Custom Art or Custom Prints
• Order history and preferences
• Communications with our support team

2. How We Use Your Information

• Process and fulfill your orders
• Communicate about your order status
• Send preview images for custom orders
• Improve our products and services
• Send promotional emails (with your consent)
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with service providers who assist in operating our website and delivering orders (e.g., shipping carriers, payment processors), but only as necessary to provide our services.

4. Photos You Upload

Photos uploaded for Pet Custom Art are used solely to create your custom artwork. We will not use your pet photos for marketing or any other purpose without your explicit consent. Gallery showcase images are only displayed with customer permission.

5. Data Security

We implement industry-standard security measures to protect your personal information. Payment data is processed through PCI-DSS compliant providers (Stripe and PayPal). We use SSL encryption for all data transmission.

6. Cookies

We use essential cookies to operate our website and optional analytics cookies to improve your experience. You can manage cookie preferences through your browser settings.

7. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

8. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@artwall.com.au or write to us at: 42 Harbour View Drive, Sydney NSW 2000, Australia.